Your counsellor will provide information and guidance around the following procedures on how to access support for yourself or your family in case of an emergency:
During normal working hours (8:30 am - 4:30pm), the TFA receptionist is available to direct emergency phone calls to the appropriate counsellor or program director. Clients can also access their counsellor’s 24 hour confidential voice mail service. These calls will be returned at the earliest opportunity, where appropriate.
Additionally, from 8:30am - 4:30pm, clients can access their social worker(if you have one) in case of an emergency. After normal working hours, clients may contact MCFD Emergency Services at 604-660-4927, or 911.